At Elegant Natural Gems, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

1. 30-Day Return Window You have 30 days from the date you receive your item to request a return or exchange.

2. Return Eligibility To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in its original packaging.
  • Proof of purchase (order number or receipt) is required.

3. How to Process a Return

  • Contact Us: Email our support team with your order number and reason for return.
  • Ship Item Back: Once approved, we will send you instructions on where to ship your package. Return shipping costs are the responsibility of the customer unless the item arrived defective or incorrect.
  • Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are credited back to your original payment method within 5–7 business days.

Would you like me to adjust any specific numbers in these policies, such as the free shipping threshold or the return window duration?