We aim to process and deliver your natural gemstone jewelry quickly and securely.

1. Processing Time

  • You will receive a second notification with tracking information once your order has shipped.

2. Shipping Rates & Delivery Estimates

  • Standard Shipping: Estimated delivery within 3–5 business days. Free on orders over £50.
  • Expedited Shipping: Estimated delivery within 1–2 business days (rates calculated at checkout).

3. Order Tracking & Damaged Packages Once shipped, you will receive a tracking link via email to monitor your shipment in real time. If your package arrives damaged, please contact our support team immediately with photos of the damaged item and packaging so we can resolve the issue promptly.